Support
Fit, access, privacy, and security questions have a clear route.
Prospective learners
Read the readiness guide or use the protected form below before purchase. No sales countdown, waitlist, or presale is active.
support@aisimulationlabs.comPaid customers
Use the authenticated support form or email support@aisimulationlabs.com. The initial target is one business day for a first human response, with payment, access, privacy, and security blockers prioritized faster.
Open authenticated supportOrganization-sponsored learner
A business may be the contracting and billing party while the individual learner remains fixed. Sponsorship does not create a transferable seat. Choose this category for purchase or account-linking help.
Use sponsorship supportDevice change or travel
There is no silent device-count limit. Legitimate travel and replacement devices are supported; suspicious signals create review rather than automatic termination.
Use device or travel supportContact support without signing in
Use this form for fit questions or when sign-in is unavailable. Do not submit passwords, API keys, card numbers, cookies, tokens, private lesson answer keys, or another person’s data.
Security vulnerabilities
Use the coordinated-disclosure route rather than the general support form for suspected vulnerabilities.
Read the security policy